Laurie serves as an Operations/Systems Analyst at Utilities Employees Credit Union, with a primary focus on the Lending and Loan Processing units. In this position, she applies her technical expertise with her knowledge of multiple products and services to improve work flows, create efficiencies, implement system upgrades, and improve reporting capabilities. Laurie also provides technical training to credit union staff. Jobs held previously at the credit union include VISA® Services, the IT Department in which she provided PC support, maintenance, and report generation, and a variety of project team assignments. Prior to joining UECU, Laurie had eight years of experience with a major regional bank, working in the credit card department and the fraud unit.